ProgressOhio

Excuse me, but I'm not standing in this line so I can enjoy the neck-sweat of the guy in front of me who's holding a toddler in one hand and, yes, a cell phone next to his ear.  But, that's perfectly acceptable because the woman behind me is having a conversation with someone about a party they're going to go to later this Saturday afternoon.  No, my real attention is on the cashier who is alternating serving customers both in her line and on the phone.  And that's what got me thinking...We keep hearing complaints about everyday folks glued to their cells, but what about the marketplace that demands that their customer service professionals (CSP's) be outright rude to customers to our faces by directing their attention to the phone while (halfheartedly) "serving" us?  That got me thinking again, about how much our behavior is influenced by the current business climate.  I'm sure there are books on this, but I am of the belief that we, consumers, are at the mercy of marketing engines that operate for, and out of some of the biggest corporations in the world today.  I think we have been patronized for so long that we have started to believe the phony psycho babble that tells us that "we deserve this product" or implies to us that we are so cool that we already own said product.  So, I guess the term sheep comes to mind....